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Fernanda27117433if60
Participant
November 14, 2022
Question

reimbursement

  • November 14, 2022
  • 1 reply
  • 358 views

Hi there I need help urgently.. Today morning I notice that was discounted all the year subscription from my bank... my when I did the trial I choose the monthly option.. But wasn't what happened.. The acrobat did take the full year amount (almost £69,00).. I can't spend it all at once.. so please, I need reimbursement urgently..

Thanks

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
November 14, 2022

Hello @Fernanda27117433if60 

 

I hope you are doing great, and sorry for the issue you've experienced.

 

I understand that you want to cancel your subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let us know if this helps.

 

Regards,

Krutikka

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