Reklamace

​Hi @Tomikos ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble, especially since you are paying for these features and they have not worked for the past 3 days.

A few quick questions to help pin this down:

• When you tap Compress or Export to Word, what exactly happens? Does it show an error message (a screenshot would help), does it just spin and never finish, or does it act like the feature is locked/not available?

• Is your iPhone connected to Wi-Fi or mobile data when you try this? Compress and Export to Word both process the file through Adobe's cloud service, so they need an active internet connection the whole time, not just to open the app.

The most common cause of premium features suddenly not working, even with an active subscription, is the app not recognizing the purchase after an app update or a phone restart. Since you already paid for this, it's worth ruling that out first:

1. In the app, tap your profile icon in the top right, then go to Subscriptions, and check whether it shows your plan as active. If it does not, tap Restore Purchases there; this re-links your existing App Store payment to the app without charging you again.

2. If the subscription shows as active but Compress and Export still fail, try closing the app fully (not just backgrounding it), then reopening it, and confirm you are on the latest version from the App Store. A stuck connection to Adobe's servers after an update is a common cause of exactly this kind of "hangs" or "silently does nothing" behavior.

3. Please check the steps here resolving PDF conversion errors which covers the underlying causes for the Export service specifically (file size, complexity, and connectivity), which applies to the mobile app's Export to Word as well since it uses the same cloud service.

Let us know how it goes.
~Amal