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Liss24227180bo5s
Participant
April 27, 2022
Answered

Rembolso

  • April 27, 2022
  • 2 replies
  • 786 views

Buenas tardes necesito el rembolso debido a que se realizó la compra por error 

    This topic has been closed for replies.
    Correct answer Souvik_98

    Hello Liss,

     

    Hope you are doing well. As per the above description, I understand that you want to avail a refund for the subscription purchase.

     

    However, the refund for mobile device related subscription is handled by the store through which you download the application. To get more details about cancelling and avail the refund, please click the below links as per your device platform:

     

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

     

    Hope this helps.

     

    Thanks,

    Souvik.

    2 replies

    R
    rubi_esmeralda_0813
    Participant
    September 30, 2024

    REMBOLSO


    Necesito un rembolso de cobro la aunualidad por accidente necesito mi dinero Porfavor. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 1, 2024

    Hi @rubi_esmeralda_0813

     

    I hope this message finds you well!

    I’ve reviewed the Adobe account associated with the Adobe ID you are using in this community and noticed that there is no active paid subscription linked to it. If you believe you might have subscribed using a different email address, could you please provide that email in a private message? This will help us track down your subscription and assist you further.

    Thank you for your understanding.

     

    ~Amal

      R
      rubi_esmeralda_0813
      Participant
      October 1, 2024

      Mi email is [Personal information removed by Moderator]

      S
      Souvik_98Correct answer
      Participating Frequently
      April 28, 2022

      Hello Liss,

       

      Hope you are doing well. As per the above description, I understand that you want to avail a refund for the subscription purchase.

       

      However, the refund for mobile device related subscription is handled by the store through which you download the application. To get more details about cancelling and avail the refund, please click the below links as per your device platform:

       

      For Android: Subscription Services — Acrobat for Android Help (adobe.com)

      For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

       

      Hope this helps.

       

      Thanks,

      Souvik.

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