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Ims31607470262s
Participant
August 10, 2023
Answered

REMBOLSO

  • August 10, 2023
  • 3 replies
  • 498 views

decia el terminos y condiciones que si se hacia la cancelacion previo a los 14 dias habia rembolso. La realize antes de 24 hrs y no recibi nada, tampoco tuve respuesta para saber algo al respecto. Espero consideracion, gracias

    Correct answer S_S

    Hi stylish_Everglow6232,

     

    We are sorry to hear about your issue.

     

    To submit your cancellation request and to know more about how to manage your subscription, please check the help page https://adobe.ly/4f9DHD8 


    Regards,
    Souvik.

    3 replies

    Y
    yuri_0769
    Participant
    September 19, 2025

    Buenas tardes, hice la cancelación del producto el mismo día que lo adquirí, no se había acabado la prueba gratis aún, y aún no se me reembolsa el dinero. Por favor cuánto demora y que sea lo más pronto posible 🙏

    Y
    yuri_0769
    Participant
    September 19, 2025
    Buenas tardes, hice la cancelación del producto el mismo día que lo
    adquirí, no se había acabado la prueba gratis aún, y aún no se me reembolsa
    el dinero. Por favor cuánto demora y que sea lo más pronto posible 🙏
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 22, 2025

    Hi @yuri_0769,

     

    Hope you are doing well. Sorry for the trouble.

     

    I checked your account, and couldn't find any active subscription.

     

    If you have all the details available with you, like the Order number, subscription ID, transaction details, please feel free to check the link shared above.

     

    It should give you a complete guide on the cancellation process, and the refund.


    Regards,
    Souvik.

    S
    stylish_Everglow6232
    Participant
    August 13, 2025
    • Buenas tardes quiero solicitar un Remboslo debido. Que me lo cobraron y aún no vencía y se canceló 
    S
    stylish_Everglow6232
    Participant
    August 13, 2025
    Venías noches quiero solicitar mi rembolso me está cobrando cuando yo lo
    cancele mucho antes
    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    August 13, 2025

    Hi stylish_Everglow6232,

     

    We are sorry to hear about your issue.

     

    To submit your cancellation request and to know more about how to manage your subscription, please check the help page https://adobe.ly/4f9DHD8 


    Regards,
    Souvik.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 11, 2023

    Hello @Ims31607470262s,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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