REMBOLSO

Subject: Urgent: Refund of Last Adobe Charge and Hidden Cancellation Flow

Hello,

I am writing because I am extremely frustrated and disappointed with the way Adobe handles subscriptions and refunds.

A year ago, I registered my card just to try Adobe. I have now realized that I have been charged every month for almost two years for a service I am not using at all. This is already upsetting, but what is completely unacceptable is how deliberately hidden and confusing the refund and cancellation options are.

I am demanding a full refund of the most recent payment, which was charged less than 24 hours ago and is clearly within the 14‑day refund period stated in your own policy. I have spent over two hours navigating every corner of your website, following every help article and link I could find, and there is no clear, visible, or honest way to request a refund from the account pages. This feels intentionally deceptive and designed to make customers give up instead of exercising their rights.

To be absolutely clear:

• I have not used the service for a long time.

• The last charge was made less than 24 hours ago.

• Your policy explicitly states that I have 14 days to request a refund.

Despite this, you have made the refund process practically invisible. This is not just a “bad user experience”; it looks like a dark pattern intended to trap customers in a subscription they do not want.

I expect:

1. An immediate full refund of the most recent payment.

2. Immediate cancellation of my subscription.

3. Written confirmation by email that both actions have been completed.

If this is not resolved promptly and fairly, I will have no problem disputing the charge with my bank and filing a formal complaint citing the misleading and obstructive nature of your cancellation and refund flow.

Name: Faiders Altmaar
Email: faiders@scale.com.co

Hola, hice la cancelación a un plan de adobe y necesito el reembolso, por favor necesito respuestas!!!!

Buenas noches, hice la cancelación del producto el día siguiente que lo adquirí y aun no me deja pedir rembolso por favor si me puedes ayudar te lo agradecería se me cobro sin mi consentimiento, la app no la tenia ni instalada en ninguno de mis dispositivo 

Buenas tardes, hice la cancelación del producto el mismo día que lo adquirí, no se había acabado la prueba gratis aún, y aún no se me reembolsa el dinero. Por favor cuánto demora y que sea lo más pronto posible 🙏

• Buenas tardes quiero solicitar un Remboslo debido. Que me lo cobraron y aún no vencía y se canceló 

Hello @Ims31607470262s,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.