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Rembolso

Forum|Forum|2 years ago
November 23, 2023
1 reply
224 views

Buen día me comunico con la inconformidad que en el mes de octubre realizaron un cobro anual premium y en este mes de noviembre veo nuevamente el cobro se realizo el cargo nuevamente por $649.00 pesos. Por este motivo solicito el reembolso ya calcele la suscripción y no veo quien me de solucion

General troubleshooting

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Community Manager

Community Manager

Hello @Josejuancende,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.