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J
Jean Claude5FFD
Participant
December 4, 2020
Question

Remboursement

  • December 4, 2020
  • 1 reply
  • 431 views

Bonjour j ai souscrit un abonnement chez vous et j avait 7 jours gratuit et vous m'avez prélevé la somme alors que j'ai résilier mon contrat avant les 7 jours donc je vous demande le remboursement de mon abonnement

Merci d'avance 

This topic has been closed for replies.

1 reply

M
Malak30070283ksnb
Participant
May 25, 2023

J'ai annulé mon abonnement dans le même jour, dans la période d'essai. Normalement vous devez me rembourser 

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
May 31, 2023

Hello @Malak30070283ksnb,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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