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Florence38506722f02d
Participant
July 9, 2024
Question

Remboursement

  • July 9, 2024
  • 1 reply
  • 266 views

Bonjour, 

Ma période d'essai est arrivée à expiration et j'ai été prélèvement pour un an d'abonnement. 
Je ne suis pas intéressée du tout.

Pouvez vous svp me rembourser et clôturer mon accès à l'abonnement annuel svp ? 
Cordialement

Mme ROUSSILHON

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 19, 2024

    Hi @Florence38506722f02d,

     

    Hope you are doing well. Thanks for writing in!

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3Yc7cxW)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3Yc7cxW)

    Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

     

    Hope this helps.

     

    Thanks,

    Souvik.

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