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seylf44731928
seylf44731928
Participant
March 11, 2018
Answered

Remboursement

Bonjour il y a eu un achat non voulu sur mon smartphone et je souhaiterai être rembourser

merci d'avance

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    March 19, 2018

    Hi Seylf,

    As per your account information seems that you have subscribed for the the Android app Adobe Export pdf service which was initially purchased from the Google Play Store.

    As the purchase made from the Google Play Store so Adobe doesn't keep the payment information for 3rd party purchase. So for cancellation you need to get in touch with the Google PlayStore support team.

    Let us know if there is any further assistance required form our end.

    Regards,

    Akanchha

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    5 replies

    Daniele Nicoli
    Daniele Nicoli
    Participant
    May 20, 2026

    Bonjour il y a eu un achat non voulu sur mon téléphone et je souhaiterai être rembourser 

    merci d'avance

    Translate
    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    March 19, 2018

    Hi Seylf,

    As per your account information seems that you have subscribed for the the Android app Adobe Export pdf service which was initially purchased from the Google Play Store.

    As the purchase made from the Google Play Store so Adobe doesn't keep the payment information for 3rd party purchase. So for cancellation you need to get in touch with the Google PlayStore support team.

    Let us know if there is any further assistance required form our end.

    Regards,

    Akanchha

    Translate
    Anonymous
    March 22, 2018

    Do not reply to me by mail?. I am asking for a refund for an incorrect purchase. I have already canceled the purchase I am waiting for you to repay me. Refund me thanks: code transation 5JT604489T180401A

    View my mail in your mail assitance play store

    Lorenzo Righetti

    Translate
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    March 22, 2018

    Sorry Lorenzo, Adobe is not going to repay you for the cancellation of a purchase made through the Google Play Store as we aren't authorized to do that.

    Reason, because when you have made the purchase of Export PDF service app from Google Play Store the payment was made to Google PlayStore not to Adobe. In that case we do not have your transactions details to get the reimbursement done.

    You need to contact to Google PlayStore support to get your money back in this case.

    -Akanchha 

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