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T
taroth
Participant
March 3, 2024
Question

Remove Adobe premium popup

  • March 3, 2024
  • 1 reply
  • 1659 views

Every time I attempt to open a .pdf file on my Galaxy 23 I get an Adobe Premium popup ad. I do not need this app to read an Adobe file. How do I get rid of this pop-up. It basically shuts off my .pdf files unless I subscribe, which I do not wish to do? It also closes my File Manager app when I close out the pop-up ad.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 20, 2024

    Hi @taroth,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    From the description, it looks like an attempt to open a Non-PDF file which triggers the Create PDF intent of the application, thus showing the purchase pop-up.

     

    If this is not the case, please share a screen recording of the event for a better understanding and further investigation.

     

    Look forward to hearing from you.


    -Souvik

    J
    Jeff36534778ij0j
    Participant
    April 4, 2024

    I am having the same issue. I do not want Adobe Premium or the ad.  It prevents me from opening Word docs.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      May 29, 2024

      Hi @Jeff36534778ij0j,

       

      Acrobat Reader Mobile is used for viewing and working with PDF files. 

      Opening of any non-pdf file triggers the Create PDF functionality, which in turn triggers the purchase premium dialog box.

       

      Do let us know if you see the Purchase dialog on opening PDF files too.


      -Souvik

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