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Participant
April 17, 2025
Question

Réparation

  • April 17, 2025
  • 2 replies
  • 218 views

Je n arrive plus à télécharger certains fichiers donc on me dit de faire réparation de l' installation mais je ne sais pas comment faire merci pour vos réponses 

2 replies

Participant
April 25, 2025

Merci beaucoup je vais essayer 

creative explorer
Community Expert
Community Expert
April 18, 2025

@eveline_1667 the suggestion to repair the installation is a bit confusing since it's a mobile app and doesn't have a traditional desktop-style installation that you can repair. On mobile, the typical way to address issues with an app is to first ensure it's updated to the latest version by checking the Google Play Store or the Apple App Store. If it's already up-to-date, the next step would be to try clearing the app's cache and data. You can usually do this by going into your device's Settings, then finding "Apps" or "Applications," locating "Adobe Acrobat Reader," and then selecting "Storage." Here, you should see options to "Clear cache" and "Clear data." Clearing the data will reset the app to its default state, so you'll likely need to sign back in.

If the download issues continue after trying these steps, the next best workaround would be to uninstall Acrobat Reader Mobile app and go back to Google Play Store or the Apple App Store, and make sure you download the correct Adobe version, not some look-alike app! https://www.adobe.com/ca/acrobat/mobile/acrobat-reader.html

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