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smalind
Participant
Nov 9, 2026 5:18 PM UTC
Question

Repeated Login Prompt

Even though I'm already signed into the Adobe app on my iPhone, it gives me a pop up asking me to manually type in my Apple password every single time I open the Adobe Acrobat Reader: PDF Editor app for iOS. It doesn't matter how many times I've signed in; it has me do this every single time. 

 

Although my Apple account is linked, the actual account is set up with an email and password not linked to my Apple account. I've tried disconnecting and reconnecting my Apple account and that hasn't helped. I've tried uninstalling and reinstalling the app, and that hasn't helped. 

 

I've tried signing out of "Media and Purchases", as well as signing out of the app store, on my phone, and signing back in, and that hasn't helped. 

 

The thing that's odd is that it doesn't actually seem to need this login information - if I hit "Cancel" on the login prompt, it still lets me go to my account, so I'm not sure why the login box keeps popping up. 

    9 replies

    smalindAuthor
    Participant
    Nov 9, 2026 7:56 PM UTC

    Hello, 

    I tried Restore purchases, and when I did this, it gave me an error message saying, “Your subscription was cancelled or has expired.” However, when I back out of that, it says that I’m subscribed to Adobe Acrobat Premium, and under my iPhone’s settings under Media and Purchases, it says that my subscription is current. 

    I checked my Screen Time settings, and while I didn’t see anything for “iTunes & App Store Purchases,” it appears that I have everything set to “Allow” from what I can see. 

    Thank you

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    PriyankaVishwakarma
    Community Manager
    PriyankaVishwakarmaCommunity Manager
    Community Manager
    Nov 9, 2026 9:26 PM UTC

    Hi @smalind,


    Thank you for trying all the suggested steps. We appreciate the time and effort you’ve put into troubleshooting this issue.


    Since the subscription is billed through Apple and the prompt requests your Apple Account password, please contact Apple Support for further assistance with the App Store subscription verification.


    We appreciate your patience and cooperation.


    Regards,

    ^PV

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    smalindAuthor
    Participant
    Nov 10, 2026 6:14 PM UTC

    Hello, 

     

    I called Apple’s support line today, and I explained the situation. They checked everything on their end, and I even shared my screen with them and had them check all of my settings to make sure I wasn’t missing something.

     

    They confirmed that I have my Screen Time settings completely turned off, and they said that everything with the subscription is correct on their end, and that the issue I’m experiencing is an issue with the app, not the Apple subscription. 

     

    Thank you 

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    BaniVerma
    Community Manager
    BaniVermaCommunity Manager
    Community Manager
    Nov 9, 2026 6:35 PM UTC

    Hi @smalind,

    Thank you for reaching out and sharing the details of what you've already tried. We understand how frustrating it can be to repeatedly see a password prompt when you're already signed in to Acrobat Reader.

    We appreciate you confirming that you've tried reconnecting your Apple account, reinstalling the app, and signing out of and back into the App Store and Media & Purchases.

    It's particularly helpful to know that tapping Cancel in the prompt still lets you access your Adobe account.

    To help us better understand what's happening, could you please share a few additional details?

    1. Password prompt: Does the pop-up specifically ask for your Apple Account password, or does it show an Adobe sign-in screen? If possible, a screenshot of the prompt would be helpful.

    2. Subscription: Are you using the free version of Acrobat Reader, or do you have a subscription purchased through Apple or directly through Adobe?

    3. App and iOS versions: Could you please share your Acrobat Reader version and iOS version? You can find the Acrobat version by tapping your profile icon > About Adobe Acrobat.


    You can also refer to our Adobe account sign-in guide for information about using a linked Apple account.

    If you're sharing a screenshot, please make sure any personal or account information is hidden.


    We appreciate the time you've already spent troubleshooting. Once we have these details, we'll be happy to look into this further with you.

    Regards,
    ^BS

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    smalindAuthor
    Participant
    Nov 9, 2026 6:57 PM UTC

    Hello, 
    Thank you for getting back to me so quickly. To answer your questions: 

    1. It specifically asks for my Apple Account password. I’ve attached a screenshot of this. 
    2. I have a subscription for Adobe Acrobat Premium through Apple. 
    3. The Version is 26.10.00 (20261029.153127) 

    Something I should add is that I’m only experiencing this issue when I use the app on my phone. When I use Adobe online, I don’t encounter this issue. 

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    PriyankaVishwakarma
    Community Manager
    PriyankaVishwakarmaCommunity Manager
    Community Manager
    Nov 9, 2026 7:35 PM UTC

    Hello@smalind,

     

    Thank you for sharing the screenshot, subscription details, and complete app version. I’m sorry this pop-up keeps interrupting you.

    As per the screenshot shared shows an Apple system dialog, not an Adobe sign-in. The app already shows Acrobat Premium, so your Adobe account is signed in and your subscription is recognized.

     

    Please try these steps and see if that helps :

    1. Open Acrobat > profile icon > Subscriptions > Restore purchases.Then reopen the app and check whether the prompt appears again.

    2. Go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases and make sure In-app Purchases is set to Allow.

     

    Please review the document for more information : Can't restore purchases in Acrobat on mobile | Adobe Acrobat

     

    If the prompt still appears, please send me your iPhone model, iOS version. We look forward to your update and will be happy to review the results further.

     

    Regards,

    ^PV

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