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nice_project9ed9
Participant
Nov 9, 2026 1:38 PM UTC
Question

Request ESignature not working

I use Adobe to send contracts through Request E-Signature. As soon as I click the Request ESignature Button, it crashes my entire app. I unintalled the app and re-downloaded it, but its still not working. Please help

    1 reply

    PriyankaVishwakarma
    Community Manager
    PriyankaVishwakarmaCommunity Manager
    Community Manager
    Nov 9, 2026 3:01 PM UTC

    Hi@nice_project9ed9,

     

    Thank you for reaching out. Based on your description, I understand that Acrobat crashes whenever you select Request e-signatures, even after reinstalling the application.

     

    To help us investigate further, could you please confirm:

     

    • Does Acrobat crash immediately after selecting Request e-signatures, or after you upload a document or add recipients? If possible please share the screenrecording for the same so we can review.
    • What are your Acrobat Reader Mobile version and device version used?
    • Does this happen with every document, including a newly created test PDF?
    • Can you access Request e-signatures through Acrobat on the web using the same Adobe ID?

     

    In meantime please try ipdating the latest release for teh appliction and see if that helps : 26.003.22075 Planned update, Nov 02, 2026 — Acrobat-Acrobat Reader Release Notes

     

    For more information, please refer the given help document for the e signature reqiuest : Send documents for e-signature in Acrobat on desktop | Adobe Acrobat

     

    We hope this helps. Let us know if you need any assistance.

     

    Regards,

    ^PV

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