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Participant
August 12, 2025
Answered

Request for a refund for free trial

  • August 12, 2025
  • 1 reply
  • 134 views

Hello,

 

I recently signed up for Acrobat under the impression that there was a 7-day free trial. However, the full monthly subscription amount was charged to my account immediately.

 

As I had not intended to be billed right away and believed I could cancel within the trial period, I kindly request a refund for this charge.

 

Please let me know if you require any additional details, such as my account information or payment receipt, to process this request.

 

Thank you for your understanding and assistance.

 

Best regards,

Joseph Chacko

Correct answer Souvik Sadhu

Hi @joseph_2539,

 

We are sorry to hear about your issue.

 

To submit your cancellation request and to know more about how to manage your subscription, please check the help page https://adobe.ly/4f9DHD8 


Regards,
Souvik.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
August 12, 2025

Hi @joseph_2539,

 

We are sorry to hear about your issue.

 

To submit your cancellation request and to know more about how to manage your subscription, please check the help page https://adobe.ly/4f9DHD8 


Regards,
Souvik.