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Participant
Aug 13, 2025 12:33 PM UTC
Answered

Request for a refund for free trial

Hello,

 

I recently signed up for Acrobat under the impression that there was a 7-day free trial. However, the full monthly subscription amount was charged to my account immediately.

As I had not intended to be billed right away and believed I could cancel within the trial period, I kindly request a refund for this charge.

 

Please let me know if you require any additional details, such as my account information or payment receipt, to process this request.

 

Thank you for your understanding and assistance.

 

Best regards,

Muminah Aijaz

Amal.
Amal.Correct answer
Legend
Aug 13, 2025 1:03 PM UTC

Hi there 

 

Hope you are doing well and sorry for the trouble you are experiencing.

 

Please check the steps shared in the help article https://adobe.ly/4fDFj8w and see if that works.

 

~Amal

1 reply

Amal.
Amal.Correct answer
Legend
Aug 13, 2025 1:03 PM UTC

Hi there 

 

Hope you are doing well and sorry for the trouble you are experiencing.

 

Please check the steps shared in the help article https://adobe.ly/4fDFj8w and see if that works.

 

~Amal

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