ahmed308701419zdg

Participant

Question

Request for cancellation fee

Forum|Forum|2 years ago
July 4, 2023
1 reply
510 views

I can’t update or download any apps due to pending payment 269 AED against adobe acrobat reader edit pdf although I didn’t purchased it , I didn’t mean to buy it , it was free and not given any option for activation with payment, please cancel my payment to update my apps

when I download this app not showing any fees required , but I surprised it add 269 AED pending payment for it without any confirmation or acceptance from my side

please remove this fees and cancel my purchases to

regards

Cancel subscription

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Community Manager

Community Manager

Hello @ahmed308701419zdg,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.