Answered

Request for refund

Forum|Forum|8 months ago
November 25, 2025
5 replies
138 views

Hye, I would like to make an humble request for refund I couldn't cancel the subscription and after free trial payment got deducted. I cannot afford this subscription, I have to meet another genuine needful expenses. I request for the refund. Hoping a positive response thank you.

Cancel subscription

Correct answer Amal.

Hi there

Hope you are doing well and sorry for the trouble.

To know more about the cancellation and refund process/policy please go through the help article https://adobe.ly/4puom3U; and see if that works.

~Amal

L

Lavish_sharpness6315

Participant

I already cancelled my subscription, there is a invoice worth 1750 invoice number: AB08357101719CPH this the amount for my request refund hoping for your reply

Meenakshi0101

Community Manager

Hi Lavish_sharpness6315,

We have checked the account again, and now it shows as inactive. Please ensure that you have filled out the form provided in the help document shared in the last message. If yes, the refund will be initiated in 5-6 business working days. Please check after a few days.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

L

Lavish_sharpness6315

Participant

Helow,i am humble requesting for refund,I just cancelled my subscription,after trial payment got deducted last August 14,2026 10:49pm.i just cant afford this subscription,i have to meet another genuine needful.

Meenakshi0101

Community Manager

Hi Lavish_sharpness6315,

Thank you for reaching out, and sorry for the trouble caused.

We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund.

To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions.

If you need any further assistance, please let us know.

Thanks,

Meenakshi

Amal.Correct answer

Legend

Hi there

Hope you are doing well and sorry for the trouble.

To know more about the cancellation and refund process/policy please go through the help article https://adobe.ly/4puom3U; and see if that works.

~Amal

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