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qamani_8902
Participant
Jul 9, 2025 8:17 AM UTC
Answered

Request for refund

Good day 

 

I am kindly asking for a your consideration for a refund i did cancel the subscription but i was surprised when money was taken from my account I did the free trial and I really don't have the funds to pay for this subscription it took R529 from my account can someone please assist me 

Amal.
Amal.Correct answer
Legend
Jul 10, 2025 9:23 AM UTC

Hi there 

 

Hope you are doing well. 

 

I have checked your Adobe account linked with the Adobe ID you are using in this community and found that you have Acrobat Premium plan, purchased via Apple/iTunes. We do not have full access to manage this account. For cancellation/refunds please contact Apple support. 

 

Hope this information will help.

View reply

1 reply

Amal.
Amal.Correct answer
Legend
Jul 10, 2025 9:23 AM UTC

Hi there 

 

Hope you are doing well. 

 

I have checked your Adobe account linked with the Adobe ID you are using in this community and found that you have Acrobat Premium plan, purchased via Apple/iTunes. We do not have full access to manage this account. For cancellation/refunds please contact Apple support. 

 

Hope this information will help.

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