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Q
qamani_8902
Participant
July 9, 2025
Answered

Request for refund

  • July 9, 2025
  • 1 reply
  • 104 views

Good day 

 

I am kindly asking for a your consideration for a refund i did cancel the subscription but i was surprised when money was taken from my account I did the free trial and I really don't have the funds to pay for this subscription it took R529 from my account can someone please assist me 

Correct answer Amal.

Hi there 

 

Hope you are doing well. 

 

I have checked your Adobe account linked with the Adobe ID you are using in this community and found that you have Acrobat Premium plan, purchased via Apple/iTunes. We do not have full access to manage this account. For cancellation/refunds please contact Apple support. 

 

Hope this information will help.

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
July 10, 2025

Hi there 

 

Hope you are doing well. 

 

I have checked your Adobe account linked with the Adobe ID you are using in this community and found that you have Acrobat Premium plan, purchased via Apple/iTunes. We do not have full access to manage this account. For cancellation/refunds please contact Apple support. 

 

Hope this information will help.

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