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syarif_2501
Participant
July 31, 2025
Answered

Request for Refund - Accidental Subscription to Adobe Express Premium

  • July 31, 2025
  • 1 reply
  • 355 views

Guys, how do I cancel an automatic subscription? I was automatically subscribed without my consent, and it's using my PayLater funds. I have cancelled it via the Play Store but my PayLater bill is still there, and I am still a premium user. 

Correct answer Amal.

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

To submit your cancellation request and to know more about how it manage your subscription please check out the help article (https://adobe.ly/44UOLAF) 

 

Thanks

Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
July 31, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

To submit your cancellation request and to know more about how it manage your subscription please check out the help article (https://adobe.ly/44UOLAF) 

 

Thanks

Amal

S
syarif_2501Author
Participant
July 31, 2025

Hey how do I see the response? I've entered my email in Microsoft but it doesn't work.

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 31, 2025

Hi there, we have received your cancellation request, once the billing team will process it you will get a confirmation email. Thanks! ^AD

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