Skip to main content
O
optimistic_symphony12
Participant
October 23, 2025
Answered

Request of refund after cancellation before trial ends

  • October 23, 2025
  • 2 replies
  • 152 views

 

 Hi,I would like to ask for refund since I cancelled my subscription before trial ends.Please see deduction and information details for your reference.Thank you

Correct answer Amal.

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

For more information about the cancellation/refund process and policy, please check the help article https://adobe.ly/4qkeaMJ;

 

~Amal

2 replies

withlj
withlj
Participant
May 29, 2026

Hello, I’m LJ. 

I’d like a refund i’m not even using this acc now and i checked the the plan and it is connected here in this acc. i’m not even using this since then. And the worst part is the payment was from my tuition that’s why i’d like a refund. I badly need it because idk where to get the money anymore. Thank you so much in advance.

ShivangiGupta
Community Manager
ShivangiGuptaCommunity Manager
Community Manager
May 29, 2026

 Hi ​@withlj,

We appreciate you reaching out. As per your account info, you have three active subscriptions with Adobe. You can check the details here: https://account.adobe.com/plans

  1. Adobe Acrobat Pro (monthly plan) since 5+ months with pending dues.
  2. Adobe Acrobat Pro (monthly plan) since 1+ month.
  3. AI Assistant for Acrobat (monthly plan) since 5+ months with pending dues.

As per Adobe’s policy, refund can only be initiated if the subscription is cancelled within first 14 days of purchase which makes your account ineligible for refund.
If you do not wish to use the application, I would recommend you to clear the pending dues and proceed with cancellation. Please follow these articles for more details:

Subscription terms: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Fix a failed or missed payment: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

How to cancel a Adobe subscription: https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

 

I hope it helps.

 

^Shivangi

^Shivangi
Amal.
Amal.Correct answer
Legend
October 24, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

For more information about the cancellation/refund process and policy, please check the help article https://adobe.ly/4qkeaMJ;

 

~Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices