Request of refund after cancellation before trial ends

 Hi ​@withlj,

We appreciate you reaching out. As per your account info, you have three active subscriptions with Adobe. You can check the details here: https://account.adobe.com/plans

1. Adobe Acrobat Pro (monthly plan) since 5+ months with pending dues.
2. Adobe Acrobat Pro (monthly plan) since 1+ month.
3. AI Assistant for Acrobat (monthly plan) since 5+ months with pending dues.

As per Adobe’s policy, refund can only be initiated if the subscription is cancelled within first 14 days of purchase which makes your account ineligible for refund.
If you do not wish to use the application, I would recommend you to clear the pending dues and proceed with cancellation. Please follow these articles for more details:

Subscription terms: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Fix a failed or missed payment: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

How to cancel a Adobe subscription: https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

I hope it helps.

^Shivangi