Request Refund

Question

I accidentally purchased this plan. I thought it is only free trial first before paid subscription. But it automatically deducts money from my account. Please help me. I already requested refund through google play but they won't refund me saying it does not meet their refund policy. Google play said I should contact the developer directly but same with adobe developer, saying I should contact google play. So unreasonable.

Krutikka D · Answer

Hello @trisha lei26073200bviu

I hope you're doing great.

According to Google play store policies, If it's been more than 48 hours since you bought an application, you cannot request a refund through Google Play.

However, I assume you have purchased a monthly subscription and not yearly because the option of a free trial is only applicable for yearly and not monthly purchases.

To know more about Cancellation and Refund, kindly refer to this article: -

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancellation-fee-and-refunds

I hope it helps.

Regards,

Krutikka

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