Skip to main content
C
charles_edward_york
Participant
October 15, 2024
Question

Requesting Refund for $21 fir 7 day only subscription

  • October 15, 2024
  • 1 reply
  • 295 views

I signed up for a seven day subscription with Adobe just to be able to use the edit feature which by the way did not work properly and now I'm being charged $21. I'm going to report Adobe to the Better Business Bureau if I do not get an immediate refund. My email is [P.I removed by moderator]

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 16, 2024

Hi @charles_edward_york

 

Thank you for reaching out!

Your eligibility for a refund will depend on a few key factors, including when you cancel your subscription and the specific type of plan you purchased. Refunds may vary based on whether you have a monthly or annual subscription and how far into your billing cycle the cancellation occurs.

To get detailed information on how to cancel your subscription and check if you qualify for a refund, please refer to our official help page here. This page outlines the steps for canceling on iOS and the criteria for refund eligibility.

 

~Amal

C
charles_edward_yorkAuthor
Participant
October 16, 2024
They sent a refund only to renege on it and are charging me again!!! I’m disgusted by Adobe!

Sent from my iPhone
Amal.
Community Manager
Amal.Community Manager
Community Manager
October 24, 2024

Hi there,

Unfortunately, we have limited control over refund processes, as these are managed directly by the Apple App Store. To address your concern, we recommend contacting Apple Support for further assistance with your transaction. They will be able to provide guidance on any issues related to billing and refunds.

 

~Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices