Skip to main content
C
Conor259341041na1
Participant
September 2, 2022
Question

Requesting signatures: ‘ACCESS TOKEN PROVIDED IS INVALID OR HAS EXPIRED’ error message

  • September 2, 2022
  • 1 reply
  • 385 views

Hello,

 

I am receiving this message when trying to send documents out for e-sign.

 

Please advise.

 

Best,

 

Conor

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
September 2, 2022

Hello @Conor259341041na1,

 

I hope you are doing well. Sorry for the trouble.

 

Please try logging out from the application and then logging in back.

 

Are you trying to send the documents from within the application or using the web browser? Would you mind sharing a screen recording of the event for me to understand better?

 

Also, as a workaround, you may try sharing the document for e-signature through https://acrobat.adobe.com/.

 

Hope this helps.

 

Thanks,

Souvik.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices