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Ashanthy285503325p36
Participant
February 23, 2023
Answered

Reservation creditcard

  • February 23, 2023
  • 1 reply
  • 680 views

Hi,

 

Yesterdat I saw that there is a reservation on my credit card, but I don't have any membership? Someone that can explain this... cause I can't reach tge customer service!

This topic has been closed for replies.
Correct answer Souvik Sadhu

Hi @Ashanthy285503325p36,

 

Hope you are doing well. Sorry for your experience with billing.

 

I checked your account with the email address registered in the community but could not look for any active subscription.

 

If the charge you mention is on Adobe's end, would you mind sharing a screenshot showing Adobe's name so we can escalate it further for more investigation?

 

Look forward to hearing from you.

 

-Souvik.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
February 23, 2023

Hi @Ashanthy285503325p36,

 

Hope you are doing well. Sorry for your experience with billing.

 

I checked your account with the email address registered in the community but could not look for any active subscription.

 

If the charge you mention is on Adobe's end, would you mind sharing a screenshot showing Adobe's name so we can escalate it further for more investigation?

 

Look forward to hearing from you.

 

-Souvik.

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