Skip to main content
O
Oliver27199023ifm0
Participant
November 18, 2022
Question

Reset account to connect with Microsoft

  • November 18, 2022
  • 1 reply
  • 870 views

I want to open pdfs directly from my outlook but since my organization migrated to another Microsoft account, that doesn't work. Is it possible to reset my account and only keep my Mail address? I assume that my address is connected to a server which has change...

This topic has been closed for replies.

1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
November 18, 2022

Hello @Oliver27199023ifm0 

 

I hope you're doing great, and sorry for the trouble.

 

Could you please help us with more information? Do you wish to change the Adobe ID (email)? If yes, this document will help you change the Adobe ID (email): https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

If you want to open PDFs directly from Outlook, kindly refer to this article:

For Android: https://www.adobe.com/devnet-docs/acrobat/android/en/openfiles.html#

For iOS: https://www.adobe.com/devnet-docs/acrobat/ios/en/openfiles.html

 

We are here to help if you need further assistance.

 

Regards,

Krutikka

 

O
Oliver27199023ifm0Author
Participant
November 19, 2022

Dear Krutikka, 

 

thank you.

 

The problem is the following: My E-Mail address remained the same, but the server changed. My company migrated from one MS360 to another. 

 

- If I want to connect my mail to Adobe, it says that the server is not available and that I must contact my administrator

- This is because it searches for the old server (which is likely linked to my mail address). The old server isnt available anymore

- It would therefore be great if you could delete all information associated with this so that I can create a new link between my mail address and adobe

 

Please feel free to shortly write me via {Personal info removed by Mod: Email)

 

Best

Oliver

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 25, 2022

Hi @Oliver27199023ifm0,

 

Hope you are doing well. 

 

I have shared an Email with the one you suggested above. 

Kindly respond to it so we can proceed further with additional troubleshooting.

 

-Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices