Tonch30065121azpf

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résiliation

Forum|Forum|2 years ago
May 25, 2023
1 reply
335 views

Bonjour j'ai souscris à une offre Premium, avec 1 période d'essai de 7 jours. On m'a dit qu' on allait me faire un rappel lors de la fin de la période gratuite. Je n'ai rien reçu, et on m'a débité la somme de 70€. Je ne veux pas continuer cet abonnement et j'aimerais être rembourser ! ! Qui peut m'aider svp??

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Community Manager

Community Manager

Hello @Tonch30065121azpf,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.