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Mirta Haydee27835315rfoy
Participant
January 7, 2023
Question

Resolver el problema

  • January 7, 2023
  • 1 reply
  • 441 views
  1. Problemas para ingresar
  2. Tengo instalado hace tiempo el Adobe Reader en mi celular y marcaba ☆ con la estrella y ahi me lo copiaba a Document Cloud de donde le podia cambiar el nombre a la factura que me mandaban por correo electronico . Y ahora no lo puedo hacer.
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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
January 11, 2023

Hi @Mirta Haydee27835315rfoy 

 

For better understanding, would you mind elaborating it a little further like:

1- Have you marked the file with the Star on the desktop over Document Cloud files?

2- Have you not been able to change the name of the invoice which are started only, or are you referring to any file? 

 

If the file was sent by email, you probably need to save it locally to rename it. 

A bit more detail would be super helpful. Like, 

  • Application version.
  • Screen recording of how the files are saved to the Document Cloud. In fact, the exact workflow performed. 

 

Thanks,

Akanchha 

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 1, 2023

Hi @Mirta Haydee27835315rfoy,

 

Hope you are doing well. Sorry for your experience with Acrobat Online Service.

 

To clarify, if you have received a file from another Acrobat user over Email, you will not be able to change the name of the file unless the original sharer does so. You will have to create a local copy to achieve this.

 

If you are trying to change the name of a saved copy file through the web, you might want to click the three dots on the right-hand side of the file name and then select 'Rename' (screenshot attached for reference):

 

Hope this helps.

 

-Souvik.

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