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Answered

Restaurar assinatura

Forum|Forum|9 months ago
May 2, 2025
2 replies
419 views

Boa noite.

Efetuei o pagamento da assinatura do aplicativo ontem, mas até agora não liberaram as funções Premium ainda.

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Correct answer Alex Rosario_1735

Bom dia.

Já efetuei todas as opções antes mesmo dessas orientações modelo, mas não resolvi nada!

Já publiquei acima, o print de tela.

S

senis_6562

Participant

O meu eu paguei por um ano e está dizendo que expirou

S_S

Community Manager

Hi @senis_6562,

Hope you are doing well. Sorry for your experience with billing.

I checked the email address registered on the community and saw a cancelled subscription to Adobe Lightroom.

If you have purchased another subscription, please don't hesitate to contact our billing team.

The can be reached out on our social media handles.

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

Hoep this helps.

Regards,
Souvik.

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

I have checked your Adobe account and found an active plan for Acrobat Premium. What happens when you try to use the application, do you get any error messages? If yes, please share the screenshot of the same for more clarity.

Also, try to restore the purchase, reboot the app, and check if that helps.

1. Open Acrobat Mobile app

2. Tap on Profile > Subscriptions > Restore Purchases

3. Reboot the app and check

Let us know how it goes.

Alex Rosario_1735Author

Participant

Alex Rosario

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