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Restaurar assinatura

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Boa noite.

Efetuei o pagamento da assinatura do aplicativo ontem, mas até agora não liberaram as funções Premium ainda.

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Alex Rosario_1735Correct answer

Participant

Bom dia.

Já efetuei todas as opções antes mesmo dessas orientações modelo, mas não resolvi nada!

Já publiquei acima, o print de tela.

Alex Rosario

S

senis_6562

Participant

O meu eu paguei por um ano e está dizendo que expirou

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Souvik Sadhu

Legend

Hi @senis_6562,

Hope you are doing well. Sorry for your experience with billing.

I checked the email address registered on the community and saw a cancelled subscription to Adobe Lightroom.

If you have purchased another subscription, please don't hesitate to contact our billing team.

The can be reached out on our social media handles.

Facebook: @ Adobe

X (formerly Twitter): @ AdobeCare

Hoep this helps.

Regards,
Souvik.

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Amal.

Legend

Hi there

Hope you are doing well and thanks for reaching out.

I have checked your Adobe account and found an active plan for Acrobat Premium. What happens when you try to use the application, do you get any error messages? If yes, please share the screenshot of the same for more clarity.

Also, try to restore the purchase, reboot the app, and check if that helps.

1. Open Acrobat Mobile app

2. Tap on Profile > Subscriptions > Restore Purchases

3. Reboot the app and check

Let us know how it goes.

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Alex Rosario_1735Author

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Alex Rosario

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