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Participant
Aug 24, 2021 3:38 PM UTC
Question

Restaurar compra

No puedo restaurar mi compra de mi suscripción, me dice que está activa pero al momento de resturar me marca error; ¿que puedo hacer?

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3 replies

Participant
Jan 10, 2022 2:15 PM UTC

Tengo lo mismo problema...¿ ya tienes solución?

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Harsh Vardhan Pareek
Participating Frequently
Jan 11, 2022 3:15 PM UTC

Hi @Demetrio22583058ez38 

 

As we have checked your emails, there is no active subscription. Do you have some other email on which the subscription is active, then try to sign in with that email and try the following steps:

  1. Tap Profile icon.
  2. Tap Subscriptions.
  3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

 

To check your subscription status: https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

 

Regards

Harsh

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Josue5EC0Author
Participant
Aug 24, 2021 3:39 PM UTC

Este es el mensaje que me aparece...

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