Skip to main content
Correct answer Amal.

Hi there

 

Hope you are doing well.

 

I have checked your Adobe account and found that you have an active plan for Acrobat Premium.

 

What happens when you try to use the application? Do you get any error message? If yes, please share the screenshot of the same for more clarity. Also, make sure you are logged in to the Acrobat mobile app using the correct Adobe ID, as you are using it on this community.

 

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

Let us know how it goes.

2 replies

Alex Rosario_1735
Alex Rosario_1735
Participant
May 2, 2025

Eu também estou com esse mesmo problema. 

Alex Rosario
Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 8, 2025

Hi there

 

Hope you are doing well.

 

I have checked your Adobe account and found that you have an active plan for Acrobat Premium.

 

What happens when you try to use the application? Do you get any error message? If yes, please share the screenshot of the same for more clarity. Also, make sure you are logged in to the Acrobat mobile app using the correct Adobe ID, as you are using it on this community.

 

You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

 

Let us know how it goes.

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
January 11, 2022

Hi @Demetrio22583058ez38 

 

As we have also checked but there is no subscription showing under your email. Please try to check if you have some other email. You can let us know in a private message so we can check to help you better.

 

Thanks,

Harsh

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices