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M
Marina390487868tr6
Participating Frequently
August 15, 2024
Question

Restauration abonnement

  • August 15, 2024
  • 2 replies
  • 1684 views

Bonjour impossible de restaurer mon abonnement. Il semblerait qu'il y est un autre compte mais rien de fonctionne. J'ai acheté mon abonnement sur l'Apple store. Il est bien visible dans mes achats. 
pouvez vous m'aider ?

This topic has been closed for replies.

2 replies

S
sprinklr-integration-user
Inspiring
August 16, 2024

Hi there

 

I am unable to see the images that you have tried to share.

 

Please try to share the images via private message, click on the envelope icon in the top right corner of the page to start private message.

 

~Amal

M
Marina390487868tr6Author
Participating Frequently
August 16, 2024

 

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 22, 2024

Hi there,

 

Thank you for sharing the details, please give us some time to get them checked. We will share the update as soon as we have more information.

 

Thanks for your time and patience.

 

~Amal

S
sprinklr-integration-user
Inspiring
August 16, 2024

Hi @Marina390487868tr6

 

I hope this message finds you well. Thank you for reaching out to us.

 

Upon reviewing the Adobe account associated with the Adobe ID you're currently using in this community, I was unable to locate an active Acrobat Premium subscription. If you happen to have used a different email address when purchasing the subscription, could you please provide it? This will allow us to trace the subscription more effectively.

 

Additionally, if you received a purchase confirmation email from Apple, sharing it with us via private message would be greatly appreciated. This information will be instrumental in helping us track down your subscription.

Thank you for your cooperation.

 

~Amal

M
Marina390487868tr6Author
Participating Frequently
August 16, 2024

Bonjour je vous envoie en pièces jointes les captures d’écran de la facture et de l’abonnement. L’adresse mail utilisée est [P.I removed by Moderator]

Dans l’attente de votre retour.
Cordialement
[image0.png][image1.png]

Envoyé de mon iPhone

M
Marina390487868tr6Author
Participating Frequently
August 16, 2024
.fr pour l’adresse mail. Une erreur de frappe s’est glissé dans mon message précédent.

Envoyé de mon iPhone
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