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khaireddine_3102
Participant
September 13, 2025
Question

Restaurer mon abonnement

  • September 13, 2025
  • 1 reply
  • 112 views

Bonjour, j'ai acheté un abonnement mensuel mais je n'arrive pas à l'activer que faire

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
September 13, 2025

@khaireddine_3102 The most common reason for a subscription not activating is that the software on your device isn't "talking" to your Adobe account correctly. When you buy a subscription, the license is tied to your Adobe ID (your email address). The application on your device needs to sign in with that same ID to activate the features. Just Sign Out and Sign Back In

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K
khaireddine_3102Author
Participant
September 14, 2025

OK, j'ai mis la bonne adresse, mais le problème c'est que ça me fait abonnement annuler ou expirer je ne comprends pas

 

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
September 15, 2025

Hi @khaireddine_3102,

 

Hope you are doing well. Sorry for the trouble with using Acrobat Reader Mobile.

 

I checked your account and saw a cancelled subscription for Acrobat Pro DC.

If you feel like this is not the case, please feel free to reach out to our billing team for further steps.

 

They can be reached through our social media handles

Facebbok @ Adobe

X (formerly Twitter) @ AdobeCare


Regards,
Souvik.

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