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justlearn
Community Expert
justlearnCommunity Expert
Community Expert
Sep 13, 2025 7:07 PM UTC

@khaireddine_3102 The most common reason for a subscription not activating is that the software on your device isn't "talking" to your Adobe account correctly. When you buy a subscription, the license is tied to your Adobe ID (your email address). The application on your device needs to sign in with that same ID to activate the features. Just Sign Out and Sign Back In

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khaireddine_3102Author
Participant
Sep 14, 2025 11:20 AM UTC

OK, j'ai mis la bonne adresse, mais le problème c'est que ça me fait abonnement annuler ou expirer je ne comprends pas

 

 

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Souvik Sadhu
Souvik Sadhu
Legend
Sep 15, 2025 6:15 AM UTC

Hi @khaireddine_3102,

 

Hope you are doing well. Sorry for the trouble with using Acrobat Reader Mobile.

 

I checked your account and saw a cancelled subscription for Acrobat Pro DC.

If you feel like this is not the case, please feel free to reach out to our billing team for further steps.

 

They can be reached through our social media handles

Facebbok @ Adobe

X (formerly Twitter) @ AdobeCare


Regards,
Souvik.

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