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Nolan5C94
Participant
March 25, 2021
Question

Restore Error

  • March 25, 2021
  • 1 reply
  • 297 views

 

I have renewed my subscription, however i dont have access to any premium features. Ive attempted to restore purchase, but get the Restore Error, unable to restore purchases. Appreciate assistance. Thank you.

 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 25, 2021

Hi Nolan

 

Hope you are doing well and sorry for the trouble. As described you are getting the error message saying that you are unable to restore purchases.

 

I have checked the Adobe account linked with the Adobe ID/email you are using on this community and unable to trace any premium service subscribed.

 

Please logout of the app, reboot the device once and re-login to the app with the correct Adobe ID/email used for subscribing to premium services and check if that helps.

 

Also please check for any missing/pending updates for the app and try updating it from Play store (Android), or App store (iOS) and check.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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