Restore files stored in Google drive but deleted on Acrobat app

Question

I have linked my Google drive account on the acrobat app on my iPad. I accidentally deleted some of the folders which were saved in the Google drive on the acrobat app (so I deleted those folders on the acrobat app). May I ask how can I restore these folders? I could not find these folders on the trash/bin on Google drive app. Thanks.

Ria Tagra · Answer

Hi,

Thank you for posting your query here. Could you help me with few details to understand your issue better?

Did you saved them in Adobe Document Cloud?
Make and model of your device?

Try to sign in to Adobe Reader with the same Adobe account on which you had data.

If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently. It is not possible to retrieve the files once deleted directly from the application.

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.

If the files were saved within the application, they are by default uploaded to Document Cloud.

To check your document cloud:Adobe Document Cloud.

Let me know how it works at your end. If you have any further queries please feel free to reach.

Regards

Ria

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded