ARMANDO29514861agkc

Participant

Question

Restore subscription

Forum|Forum|1 year ago
May 17, 2024
2 replies
593 views

I cańt restore my subscription, it keeps telling me that I should log in with the correct account, but I don't have another account...

Install update and subscribe

This topic has been closed for replies.

Participant

Hello, did you find a fix for it? I'm having the same problem.

Community Manager

Community Manager

Hi there

Hope you are doing well, and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and am unable to find any paid subscription. I also see that you are using the Apple mask ID. Please try to log out of the application, reboot the device, and log in with the actual email address you used for the subscription and see if that works.

~Amal

Community Expert

Community Expert

Where did you take your subscription? What is your system?

ABAMBO | Hard- and Software Engineer | Photographer