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Folugbami
Participant
February 14, 2019
Question

Retrieving files from the cloud

  • February 14, 2019
  • 2 replies
  • 421 views

I changed my android device from a 4 version to 7 but can't remember the adobe acrobat version on the previous device.

. I signed in through my Google account which had my Outlook email  as the account email. Now I have a Gmail email which Google has defaulted as the account email. Why can't I retrieve my documents from the cloud on my new device?

Is it the change in Android version, the Adobe acrobat version or my Google multiple email account? Please help

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
February 20, 2019

Hi Folugbami,

As BerndAlheit mentioned above, you will need to sign in to the application with the Adobe ID (email address).

Please make sure that you use the same Adobe ID (email address) and the password that you use to login to the Document Cloud.

As you have mentioned that you used the Google account to log in, it will not redirect you to the old account.

However, create a new account.

Please sign out of the application and then try to sign in again.

Click on the option "Already have an Adobe ID" Sign in or Sign up.

Then enter the email address and the password you use for your Document Cloud account.

Hope that helps.

Let us know if you experience any issue.

Regards,

Meenakshi

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
February 14, 2019

In Acrobat Reader sign in with your Adobe Id.

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