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July 5, 2022
Answered

REUND

  • July 5, 2022
  • 1 reply
  • 415 views

How can I get a refund? My niece is only 4 years old. She accidentally clicked the subscription button on the app which is Adobe and pay 1,400 pesos. I want to have my money back and cancel the subscription. I really need the need the money. Please help. Anyone? 

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Correct answer S_S

Hello Tyrel,

 

I hope you are doing well. Per the description, I understand that you want to cancel the subscription.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact Play Store to get a refund for the subscription.

You may refer to the link for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

You can also start the refund process from the below link:

Request a refund on Google Play - Google Play Help

 

 

Let me know if this helps.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 5, 2022

Hello Tyrel,

 

I hope you are doing well. Per the description, I understand that you want to cancel the subscription.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact Play Store to get a refund for the subscription.

You may refer to the link for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

You can also start the refund process from the below link:

Request a refund on Google Play - Google Play Help

 

 

Let me know if this helps.

 

Thanks,

Souvik.