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Henry29475242r9eb
Participant
April 18, 2023
Question

Rip off

  • April 18, 2023
  • 1 reply
  • 620 views

Did anyone else do a 7 day trial and got charged for monthly subscription to do so?

This topic has been closed for replies.

1 reply

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 19, 2023

@Henry29475242r9eb 

 

You posted to the orphaned Acrobat Reader for Mobile (beta) forum and it sounds like you are not using the beta version. Please confirm and we will move your post. The only posts that come here are spam and misdirected posts that we move.

 

Since you subscribed through Google Play and not through Adobe, you need to contact Google Play for billing issues.

For Android (Google Play)
To cancel:
https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel 
To request a refund:
https://support.google.com/googleplay/workflow/9813244?hl=en 

 

 

Jane

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 12, 2023

Hi @Henry29475242r9eb,

 

Hope you are doing well. Sorry for your experience with billing on Acrobat Reader Mobile.

 

You might want to check why you were charged and if you are eligible to apply for a refund: Want to cancel your subscription? Check if you are

 

Hope this helps.

 

-Souvik

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