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Participant
July 9, 2021
Question

rr

  • July 9, 2021
  • 1 reply
  • 357 views

I had purchased your early PDF edit Subscription of Rs.2600 and now is again asking about unlock premium Subscription option given I had registered with same email address and I had payment on 3 April 2021 

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1 reply

Ria Tagra
Inspiring
November 3, 2021

Hi @Gopi5FC0 

  

Sorry for the difficulties while restoring your subscription. The Restore Purchases workflow breaks after Acrobat updates from a store that’s different from the original install store. 

Details: When Acrobat updates manually or automatically from a store which is different from the original store, the restore subscription workflow breaks. For instance, when you download the app from Google’s Play Store but update it via Samsung’s Galaxy Store, it results in a dialog that asks you to reinstall the app. 

  

  1. Back up your data as follows: From the Home view, tap Files > On this Device. 
  2. For every file that you need to back up, tap overflowicon 
  3. Choose Save a Copy, select a location and complete the workflow. 
  4. The files in the Recent list are likely already backed up. With Acrobat open and a network connection, cloud files should already be synced. Acrobat’s local storage automatically is deleted when the app is uninstalled. 
  5. Uninstall the app. 
  6. Reinstall the app from the app store where you originally purchased your subscription. 

  

For more help refer to: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#resolve-issue-in-restore-purchase

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

 

Regards 

Ria