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raymondv72620410
raymondv72620410
Participating Frequently
November 30, 2022
Question

Rude to ask for unscheduled login on mobile phones

  • November 30, 2022
  • 1 reply
  • 2041 views

I use acrobat reader amongst others for tickets for concerts, theatres etc.

How do you dare to assult me with the question to login.
When I use the app for showing received information like tickets for airplanes, theatres, reservations etc. You cannot suddenly ask for any kind of confirmation.

If this happens once more in the future I will stop with Adiobe and find some reliable pdf reader.

If you want to change anything, force me to paricipate in anyy paied service you should announce that ample time in advance and not at the moment that I need the product that you supplied.

 

From now on I don't trust you any longer and will make myself undependent for these type of suprises

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 2, 2022

Hi @raymondv72620410,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind briefing us about the issue that you faced? Were you previously logged in to the application and got signed out automatically? Are you using the application in guest mode and asked to sign in? 

If the latter is the case, it could be any accidental touches on the paid features which triggered the sign-in wall.

 

Please let us know the exact scenario so we can assist you better.

 

Look forward to hearing from you.

 

-Souvik.

raymondv72620410
raymondv72620410Author
Participating Frequently
December 28, 2022

Again, this time yesterday, I met the unexpected and unwanted login procedure on my tablet. I don't know how and why and did not investigate the circumstances.
I needed some information on my NAS server, stored in PDF format and needed it quickly.

It took me to much time to get everything working (retrieving login name, e-mail address, password, looking in my phone) to get the security code.

Today I checked out on my tablet and on my phone.
Everything worked well.
I checked my PC and there I was not signed in.

Apparently some unknown divine sadistic authority forces me to participate in some initiation ritual.

As I expressed before I don't want ever to be forced to participate in these kind of rituals at a time that I'm busy with other things.

Now I'm not signed in and nevertheless everything performs OK.

To prevent similar experiences in the future I will skip Acrobat and find some other tool to read PDF files.

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 28, 2022

Hi @raymondv72620410,

 

Sorry to hear that. Viewing the PDF files should not require a log-in. 

 

Also, is the account you are referring to managed by your Organization? There are options to force log out of the application. 

 

Please check and let us know. If these are not the scenarios, we would want some additional information:

1. The application version you are using;

2. The operating system you are using and its version;

 

Also, please check if the application is updated.

 

-Souvik

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