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J
J4a1
Participant
January 9, 2023
Answered

Samsung Galaxy S22 Ultra, no features after subscription

  • January 9, 2023
  • 2 replies
  • 6081 views

I subscribed for Adobe Acrobat Premium Yearly in Dec 2022 and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get:

Already purchased.

Error code: IS9224/6050/JigSAOIZBq

 

Help?

    This topic has been closed for replies.
    Correct answer S_S

    Hi @J4a1,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing the screenshot of the receipt through which it shows the subscription?

     

    Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.

     

    Look forward to hearing from you.

     

    -Souvik.

    2 replies

    S
    Siaw Vun29462421sd0x
    Participant
    September 12, 2023

    Hi, 

     

    I've got the same problem.... 

     

     

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    January 11, 2023

    Hi @J4a1 

     

    Sorry to hear about the trouble caused.

    Your subscriptions are automatically activated. In case of an issue, you can reactivate or restore your purchase as follows:

    • Launch Acrobat.
    • Tap Profile icon > Subscriptions.
    • Tap Restore purchases. A dialogue appears stating that your purchase is restored.
    • Relaunch the app and try using your paid services.

     

    Let us know if this helps.

    Thanks,

    Akanchha

    J
    J4a1Author
    Participant
    January 11, 2023
    I've done that and it tells me it can't find any purchases to restore. But
    I have the receipt and the money was taken from my bank account.
      S_S
      Community Manager
      S_SCommunity ManagerCorrect answer
      Community Manager
      February 1, 2023

      Hi @J4a1,

       

      Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

       

      Would you mind sharing the screenshot of the receipt through which it shows the subscription?

       

      Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.

       

      Look forward to hearing from you.

       

      -Souvik.

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