Skip to main content
J4a1
Participant
Jan 9, 2023 2:52 PM UTC
Answered

Samsung Galaxy S22 Ultra, no features after subscription

I subscribed for Adobe Acrobat Premium Yearly in Dec 2022 and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get:

Already purchased.

Error code: IS9224/6050/JigSAOIZBq

 

Help?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Feb 1, 2023 2:16 AM UTC

    Hi @J4a1,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing the screenshot of the receipt through which it shows the subscription?

     

    Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.

     

    Look forward to hearing from you.

     

    -Souvik.

    View reply

    12 replies

    Siaw Vun29462421sd0x
    Participant
    Sep 12, 2023 2:35 PM UTC

    Hi, 

     

    I've got the same problem.... 

     

     

    Translate
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    Jan 11, 2023 3:54 PM UTC

    Hi @J4a1 

     

    Sorry to hear about the trouble caused.

    Your subscriptions are automatically activated. In case of an issue, you can reactivate or restore your purchase as follows:

    • Launch Acrobat.
    • Tap Profile icon > Subscriptions.
    • Tap Restore purchases. A dialogue appears stating that your purchase is restored.
    • Relaunch the app and try using your paid services.

     

    Let us know if this helps.

    Thanks,

    Akanchha

    Translate
    J4a1Author
    Participant
    Jan 11, 2023 4:01 PM UTC
    I've done that and it tells me it can't find any purchases to restore. But
    I have the receipt and the money was taken from my bank account.
    Translate
      Souvik Sadhu
      Souvik SadhuCorrect answer
      Legend
      Feb 1, 2023 2:16 AM UTC

      Hi @J4a1,

       

      Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

       

      Would you mind sharing the screenshot of the receipt through which it shows the subscription?

       

      Also, you might want to check the email address through which you are trying to sign in as the email address registered here on the community does not have any active subscriptions.

       

      Look forward to hearing from you.

       

      -Souvik.

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices