Saving PDF documents emailed to me

Question

Hello,

I keep getting the message 'error saving a copy of this document ' whenever I try to save a copy of a pdf emailed to me. I have updated my friend copy of Adobe reader on Android. Does anyone know why it is impossible to save a copy of a pdf?

S_S · Answer

Hi @defaultxxq9atrsu5pa,

Hope you are doing well. Sorry for the experience with trying to save PDF files.

We would like to understand the process you are following when trying to save the file.

Are you clicking on the download button from Gmail or opening the file in Acrobat and then trying to save a copy?

If you are opening in Acrobat, you can use the option "Save a local copy." It should ask you to select the location on your device and allow you to save the file to your preferred location.

If this is not what you see, please share a screen recording of what you see for further investigation.

Look forward to hearing from you.

Regards,
Souvik.

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