Scrambled words

Question

After downloading a document, some words are scrambled.

S_S · Answer

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

The reason could be that the fonts used on the documents are not embedded correctly with the document.

Can you try logging in to the online portal and check if the file opens fine there: https://acrobat.adobe.com/link/home/

Also, would you mind sharing a few pieces of information with us for further investigation:

1. The application version of Acrobat Reader Mobile you have (Go to Profile-> About Acrobat)

2. The OS [Android/iOS] and the version your device is running;

3. The file over a private message (click on my profile name-> click the blue button that says "Send a message" on the next page)

Look forward to hearing from you.

-Souvik.

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