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A
Andrea27356572ttuw
Participant
November 29, 2022
Question

Search function no longer working on Adobe IOS Ipad

  • November 29, 2022
  • 2 replies
  • 2019 views

I have a large PDF file on Adobe IOS Ipad, and for the past few months I have not been able to use the search function.  Search works fine in other files I have on Adobe. 

The Adobe app is up to date.

When I search, the cursor will move to the page, but all that shows is the heading at the top of the page (it is a text book), but no text in the body of the page - so the search sort of works, but not really because I can't see the words.

 

Any help with this would be most appreciated.

 

The password to access the attached file is

oneness

This topic has been closed for replies.

2 replies

J
jlb1984
Participant
October 28, 2023

Search is no longer supported.  The user interface is retained for backward compatility. It just never finds anything.

S_S
Community Manager
S_SCommunity Manager
Community Manager
October 30, 2023

Hi @jlb1984,

 

Hope you are doing well. Sorry for the trouble.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

2. The iOS version of your device;

3. A screen recording of what you see for better understanding.

 

Look forward to hearing from you.

 

-Souvik

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 29, 2022

Hi @Andrea27356572ttuw,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

We tried checking the file you shared on our end, and everything worked fine. Would you mind checking any possible updates for your iOS? If yes, please update to the latest version of iOS and then check.

 

If the problem persists, please share a screen recording of the workflow you are following, which shows the error you are referring to, for better understanding and assistance.

 

Look forward to hearing from you.

 

-Souvik.

A
Andrea27356572ttuwAuthor
Participant
November 30, 2022

Hi Souvik,

 

 

Thanks for your reply. I upgraded to the latest IOS version, opened up the file and it worked ......and then it didn't work.  Seems like the search works up to a certain page (page 156?), so it may appear to function but then all the text on the pages disappears as it continues to land on search results further into the document.  

Can you test it again, searching for a bit longer to see if it does what I described above.

 

I don't know how to make a screen recording of the workflow?  Can you instruct me on that?  

 

Many thanks,

Andrea

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 30, 2022

Hi @Andrea27356572ttuw,

 

I tried the workflow again. It took some time for the file to load all its contents (as it depends on the device and how fast it can render everything).

 

The second time I opened the file ( a few seconds after the first launch) everything loaded up fine and the search results showed up fine.

 

Let me know if this works for you.

 

-Souvik.

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