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January 16, 2023
Answered

Semaine d‘essai facturée

  • January 16, 2023
  • 1 reply
  • 497 views

Bonsoir!

J'aimerais savoir pourquoi j'ai été facturé pour le mois d'essai. 
J'ai cliqué sur "obtenir une semaine d'essai" il y a quelques minutes et cela a été immédiatement débité de mon compte.

 

En attente de votre réponse.

 

Cordialement,

 

Erika Sepulveda 

This topic has been closed for replies.
Correct answer S_S

Hi @ERIKA27967825jh00,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

I checked your account and saw the subscription for Acrobat Reader Mobile is activated to be billed monthly. 

 

The 7-day free trial is only applicable if you are opt-in for the yearly charged subscription and not monthly. 

 

If you do not wish to proceed with the subscription, you may go ahead with the cancellation from the store where you were charged from. 

 

Hope this clarifies the confusion.

 

-Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
January 17, 2023

Hi @ERIKA27967825jh00,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

I checked your account and saw the subscription for Acrobat Reader Mobile is activated to be billed monthly. 

 

The 7-day free trial is only applicable if you are opt-in for the yearly charged subscription and not monthly. 

 

If you do not wish to proceed with the subscription, you may go ahead with the cancellation from the store where you were charged from. 

 

Hope this clarifies the confusion.

 

-Souvik.