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ERIKA27967825jh00
Participant
Jan 16, 2023 9:29 PM UTC
Answered

Semaine d‘essai facturée

Bonsoir!

J'aimerais savoir pourquoi j'ai été facturé pour le mois d'essai. 
J'ai cliqué sur "obtenir une semaine d'essai" il y a quelques minutes et cela a été immédiatement débité de mon compte.

 

En attente de votre réponse.

 

Cordialement,

 

Erika Sepulveda 

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Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jan 17, 2023 7:06 AM UTC

Hi @ERIKA27967825jh00,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

I checked your account and saw the subscription for Acrobat Reader Mobile is activated to be billed monthly. 

 

The 7-day free trial is only applicable if you are opt-in for the yearly charged subscription and not monthly. 

 

If you do not wish to proceed with the subscription, you may go ahead with the cancellation from the store where you were charged from. 

 

Hope this clarifies the confusion.

 

-Souvik.

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1 reply

Souvik Sadhu
Souvik SadhuCorrect answer
Legend
Jan 17, 2023 7:06 AM UTC

Hi @ERIKA27967825jh00,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

I checked your account and saw the subscription for Acrobat Reader Mobile is activated to be billed monthly. 

 

The 7-day free trial is only applicable if you are opt-in for the yearly charged subscription and not monthly. 

 

If you do not wish to proceed with the subscription, you may go ahead with the cancellation from the store where you were charged from. 

 

Hope this clarifies the confusion.

 

-Souvik.

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