Sent documents no longer opens directly into in Acrobat. Too frustrating to continue paying for subscription.

Hi ​@Enchanted_questioner251c,

Thanks for reaching out. I can understand why this would be frustrating, especially if opening sent documents used to be a quick, seamless process and now it's no longer working the way you expect.

Just so we're looking at the right thing, could you tell us a little more about what happens when you tap on a sent document?

• Are you using an iPhone/iPad or an Android device?

• Does the document fail to open, open in a web browser, or take you somewhere unexpected?

• Are you seeing any error messages?

If possible, please share a screenshot or short screen recording of what you're seeing. That will help us understand exactly where the workflow is breaking down.

We'll be happy to take a closer look once we have a bit more information.

Thanks,
^AV