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J
joshk42882130
Participant
March 16, 2020
Question

Signatures

  • March 16, 2020
  • 1 reply
  • 595 views

The feature to insert my signature disappeared from my app and I need to sign a PDF sent to me. Any ideas?

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
March 17, 2020

Have you updated both your mobile device's operating system and the Adobe Reader mobile app to reflect their current versions?

J
joshk42882130Author
Participant
March 17, 2020

I did. The fill and sign option just disappeared. In fact none of the editing features appear in the drop down menu when I view a pdf

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
March 17, 2020

joshk42882130,

 

Can you provide a screenshot of what you see?

 

Also, is this happening with only the PDF that was sent to you, OR, is happening with every PDF you open with the Adobe Reader Mobile App?

 

What steps have you taken so far to troubleshoot this issue?

 

Have you contacted Adobe Customer Care?

 

Have you consulted the same question in  the Apple Support Forums?

 

I am starting to think this is an iOS related issue.

 

But to rule out that the problem is only the Reader Mobile App, can you test the same file with a third-party PDF viewer and see if this problem also manifests with other apps?

 

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