Signatures on Adobe sign are too small - bank sent document back

Forum|Forum|3 years ago
March 17, 2022
3 replies
3100 views

Hello Adobe community,

Does anyone know how to fix extremely small Adobe signatures? When I set up the document for signatures I made nice and big sign fields, but when the document came back I got extremely small signatures, and not in the correct space where I placed the sign fields. The lender that I am using to purchase a house just sent back the document asking me to resign.

I set up the signatures on my iPad pro.

Security digital signatures and esignatures

Correct answer MrsBingleBop

For anyone searching in the future, I figured it out. When users are signing, they see the "draw your signature prompt" and are signing directly on top of the prompt, instead of above the line. If the signature is completely below the line, they'll get an error that says "please sign above the line," but if enough of the signature is touching the line, no error message pops up!

M

MrsBingleBop

Participant

Did someone find a solution for this? Typed signatures are fine, but signatures from mobile appear small and BELOW the blue signature line, exactly like @JLlorens screenshot. If this is the intended behavior, my office will have to stop using adobesign.

M

MrsBingleBopCorrect answer

Participant

For anyone searching in the future, I figured it out. When users are signing, they see the "draw your signature prompt" and are signing directly on top of the prompt, instead of above the line. If the signature is completely below the line, they'll get an error that says "please sign above the line," but if enough of the signature is touching the line, no error message pops up!

SDellise

Participant

We are experiencing the same problem when having customers sign using the Adobe Sign mobile app for iPad. The signature fields are large enough, but the signature itself it not legible because the font is too small. When the same documents are signed using a pc, the signature is fine.