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H
Hermione24098044fb3x
Participant
April 19, 2022
Answered

Signed up for free trail and i was charged from beginning

  • April 19, 2022
  • 2 replies
  • 1843 views

i signed up for free trail period but was charged from te beginning tried to cancel and stop but the money is just been taking and i cant get it reverse i just want to cancel it and have a refund on all the attach images

    Correct answer S_S

    This is not making sense and i have no subscription but they take money and
    took every month

    i want it to be cancelled please get management to phone or mail me to get
    this sorted out

    i want a refund and subscription cancelled

    check under my id number , email , cellphone number cancel everything and
    you guys can mos check where the money is going so then refund it easy

    [ PI removed by moderator ]
    there is all my info get this sorted before month end


    Hello Hermoine,

     

    I understand that you are frustrated with the experience you had with the charges.

     

    Upon checking with the details that you shared, we could not find any active subscription for Acrobat Mobile Reader. If the e-mail address is different than the one you have shared with us, please let us know in the private messages so that we can check and revert.

     

    Since mobile subscriptions are something that are handled by your store operator. I would suggest you to get in touch with them once so that they would be able to get the best solution for you. 

     

    Hope this helps.

     

    Thanks,

    Souvik.

    2 replies

    J
    jayatunnisabi_4211
    Participant
    September 16, 2025

    Money got debited from account before free trail ends

    S
    Souvik_98
    Participating Frequently
    April 19, 2022

    Hello Hermoine,

     

    Hope you are doing well. I am sorry to hear that you are being charged from our end even after trying to cancel.

     

    Could you please let us know if you are getting error when trying to cancel the subscription? A screen shot of the error would be very helpful too. Also, this issue could be better handled by our billing team. For additional information, please check your private messages.

     

    Regards, 

    Souvik.

    H
    Hermione24098044fb3xAuthor
    Participant
    April 28, 2022

    i still not get any response regarding this matter

    i send my account that was debitted and i cant find any subscritpion that is still active

     

    please refund me my money and cancel this on your side

     

    S
    Souvik_98
    Participating Frequently
    April 28, 2022

    Hello Hermoine, 

     

    Thank you for your response. 

     

    Basically what happens with mobile subscriptions is, they are charged to you through your store and not directly from Adobe.

     

    To avail a refund, please click on the below link to get a detailed explaination as to how to go forward with the refund:
    For iOS: Subscription Services — Acrobat for Android Help (adobe.com)

    For Andoid: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

     

    Thanks,

    Souvik.

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