Signed up for free trial and got charged for using app for one hour

Forum|Forum|15 hours ago
July 30, 2026
6 replies
15 views

I installed the app and used it for literally 2 min and I am charged now. I never received free trial.

Joanne417Author

Participant

When you install it tells you free trial. I canceled it the same day.

Amal Jaiswal

Community Manager

Hi @Joanne417

Thanks for sharing the details. Since you have purchased the subscription via the Apple App Store, we do not have much access to this account. To get the refund initiated, you need to contact the Apple App Store support team.

There isn’t much that we can do in this case.

~Amal

Joanne417Author

Participant

It was via iOS on iPhone. I called Apple and have a dispute going but being it’s through you, Apple is the bridge so to speak.

Tanishom123

Participant

Same thing happened with me I need refund

Amal Jaiswal

Community Manager

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

~Amal

Amal Jaiswal

Community Manager

Hi @Joanne417

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

I'm sorry to hear this happened, especially when you were expecting a free trial. I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to track any active/paid plan.

Where did you purchase the subscription? Was it through the Apple App Store, Google Play Store, or Samsung Store?
Do you have a confirmation email from Adobe (or your app store) showing the charge? If so, what date and plan name does it show?
When you signed up, did you see a screen that said "free trial" and asked you to enter payment details, or did the charge show up with no payment screen at all?

This information will help us in the next course of action.

~Amal

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