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J
Jsera31
Participant
October 20, 2024
Question

Siguen cobrando la suscripción que cancele

  • October 20, 2024
  • 1 reply
  • 224 views

¡Buen día!

 

Cancele con tiempo mi suscripción en la aplicación de Google play y me volvieron. Cobrar Adobe. 

He verificado directamente en la aplicación y no tengo suscripción activa, y me volvieron a cobrar.

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 25, 2024

Hi @Jsera31,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4g6Dz6R)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4g6Dz6R)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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